Request Service

If you have any questions about esurvey, please check out FAQs and Tutorials, to see if there is an answer.

If you continue having problems with esurvey or just need an esurvey account, please file a Help.UNM ticket  with IT Customer Support Services, 505-277-5757, under the following:

Business Line: Academic and Instructional

Category: Surveys and Scanning Services

Service: Surveys

Request Type: New

You will be contacted by a Learning Operations specialist once the Help.UNM ticket has been received.

If the Support Center is closed or if you prefer to submit a service request yourself, you may submit a Help.UNM ticket by following these steps:

1. In your web browser, go to: unm.custhelp.com
2. Click on the Tab “Ask a Question”
3. Select one of the three options: "I am a UNM student," "I am employed by UNM or UNM Hospital," "I do not have a UNM or hospital email address"
4. Login using your NetID
5. Enter your subject, e.g. “I need an esurvey account” or “I need esurvey help”
6. In the Question field, enter the following text: Please submit a Help.UNM ticket to “”Business Line: Academic and Instructional" and the rest of the information given above followed by your question/problem
7. In the “Send to Department/Area” field, select “IT Computing, Voice and Data”,  "Classroom Technologies" and then "Elections and Surveys"
8.  Click on “Finish Submitting Question”
9. Save your reference number.