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Frequently Asked Questions

Accessing Esurvey

  1. Are there fees for using Esurvey?
  2. What are the technical requirements for using Esurvey?
  3. I have forgotten my username and/or my password, how can I reclaim it?
  4. I get a "Login failed" error when I log into esurvey, what can be the problem?
  5. I've logged into esurvey without any problems, but when I click on the 'Create new survey' button, I'm given an error message saying my access is denied and I need to contact the esurvey administrator.

Survey Basics

  1. How do I move a survey into another folder?
  2. Is there anyway to access the same survey from the same computer several times?

Taking the Survey/Voting Online

  1. I can't login to vote/take this survey online. Help?

Accessing Esurvey Answers

  1. Are there fees for using Esurvey?

    At this time, there is no charge for electronic elections or surveys developed by University students, staff or faculty.

  2. What are the technical requirements for usingEsurvey?

    esurvey is entirely browser based, no software installation is required.

    IE7+ Firefox 46 + Google Chrome are best optimized for Opinio.

  3. I have forgotten my username and/or my password, how can I reclaim it?

    Along with Opinions in depth functionality, also comes a set of useful plug-ins. One in particular, automatically synchronizes your Opinio login information to your UNM NetID and password credentials. This means that you will be able to log in to your Opinio account using your NetID and password. Additionally, this makes incidents like forgetting your username or password easier resolve. If you do happen to forget your UNM NetID or password, you can change it like you normally would at https://netid.unm.edu/, and your changes will carry over to your Opinio account.

    If you have forgotten your NetID and/or password, go to https://netid.unm.edu/ to reset your password. If you do not have an Esurvey account, click here to request an Esurvey account.

  4. I get a "Login failed" or Password Warning error when I log into esurvey, what can be the problem?

    First, be sure you have an esurvey account. If you don't have one, you can request one here. Make sure Caps Lock is not on, and be sure you are logging into the correct site for Opinio. The URL for esurvey is https://esurvey.unm.edu/. The login is your UNM NetID and esurvey only accepts main campus NetIDs. The password you use is the same password you use for my.unm.edu (the password given to you with your UNM NetID). If your password contains upper case letters, be sure to enter them as upper case letters when you log into Opinio. If you still cannot log into Opinio, refer back to part 3 and reset your UNM password at https://netid.unm.edu/.If the problem persists, submit a Help.UNM ticket.

    Password Warning
    Passwords with any special characters other than "_" and "#" will cause an Opinio login failure, even though the password may still work with my.unm.edu. The forbidden characters are:

    @   "at symbol"
    $  "dollar symbol "
    %  "per cent symbol"
    ^  "up carat"
    &  "ampersand"
    *  "asterik"
    ,  "comma"
    <   "less than symbol"
    =   "equal sign"
    >   "greater than symbol"
    +   "plus symbol"

  5. I've logged into esurvey without any problems, but when I click on the "Create new survey" button, I'm given an error message saying my access is denied and I need to contact theesurveyadministrator.

    The most plausible issue in this case is that the user may not have the required permissions to create surveys in that particular folder, or the user is simply attempting to create a folder that is not assigned to them. If a user requires permissions to create folders in another user's folder(s), they will have to submit a ticket to be granted access. Users requesting clearance for other department folders will need to have written permission from the folder owner stating that the user is allowed. Once the permissions are provided, an Opinio support member can immediately grant rights.

Survey Basics Answers

  1. How do I move a survey into another folder?

    Surveys can be easily moved as long as it is migrated between two locations that the user has admin rights to. Under your folders content in Opinio, there is an icon with the description "Move" when scrolled over to the right of the survey's name. Upon clicking this, you will be prompted with a hierarchy in which you can designate the survey's new location. Alternatively, users can also move their surveys by exporting, and reimporting surveys to their desired location.

  2. Is there anyway to access the same survey from the same computer several times?

    By default, multiple submissions will not be allowed from the same computer. This is controlled either by cookies or invite authentication. To be able to use the same computer for several respondents the multiple submissions attribute should be "turned on". Please see http://www.objectplanet.com/esurvey/userguide/index.htm?page=other_survey_info.html for more details.

Taking the Survey/Voting Online

  1. I can't login to vote online. Help?

    UNM elections typically use NetID authentication to prevent non-UNM people from voting and to allow one vote, if applicable. Common problems are:

    • When logging into the online voting system use only your UNM NetID, not salud or other email account names. Logon MUST BE all in lower case, even if you normally use caps for part of it.
    • Use the normal password for your NetID. For example, if you use capital letters or special characters in your password then continue to do so (unlike the UNM NetID which needs to be lowercase).
    • If you have a NetID and can't login to MyUNM, try resetting your password by following "How can I reset or change my NetID Password?"
    • ASUNM policy requires voting at "polling places" — no remote web based voting is currently provided. Please see the ASUNM home page for more information.
    • For other University elections email invitations are required to vote. If you did not receive an invitation to vote or accidentally deleted your invitation, please contact your election chair.